We appreciate that if your website goes down, it can have a negative impact on your business. This is why we want to keep your website up and running 24 hours a day, 365 days a year. We will work closely with our hosting providers to solve any issues that may arise. We will not charge for the time it takes to resolve any web hosting related problems. However, our usual charges apply to any technical support or troubleshooting regarding any other website issues.